Why Usability Testing Should Never End

Many companies have realized the value of usability testing prior to a launch or redesign of a product or website, but what about as part of the post-launch maintenance? Continuing to test for usability can offer valuable insights that could improve overall customer satisfaction.

I recently wrote about this topic as my first editorial for Usability Interface, the quarterly newsletter for the Usability and User Experience special interest group of the STC (Society for Technical Communication). You can read it here.

To read more usability articles, go to the full newsletter.

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