Why Usability Testing Should Never End

Many companies have realized the value of usability testing prior to a launch or redesign of a product or website, but what about as part of the post-launch maintenance? Continuing to test for usability can offer valuable insights that could improve overall customer satisfaction.

I recently wrote about this topic as my first editorial for Usability Interface, the quarterly newsletter for the Usability and User Experience special interest group of the STC (Society for Technical Communication). You can read it here.

To read more usability articles, go to the full newsletter.


Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s

%d bloggers like this: